Frequently Asked Questions
Gifts With Milly
Frequently Asked Questions
Everything you need to know about your order, shipping & more.
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🛍️ Orders & Payments
How do I place an order? ▾
Simply browse our store, add your favorite item(s) to the cart, and proceed to checkout. We accept all major payment methods including Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Shop Pay. Your order is confirmed once you receive a confirmation email.
What payment methods do you accept? ▾
We accept Visa, Mastercard, American Express, Discover, PayPal, Shop Pay, Apple Pay, Google Pay, Bancontact, iDEAL, and Diners Club. All transactions are encrypted and secure.
Can I modify or cancel my order after placing it? ▾
You can request a cancellation within 24 hours of placing your order by emailing us at info@giftswithmilly.com. A $5 cancellation fee applies to cover payment processing costs. Once shipped, we are unable to cancel the order — you may request a return after delivery instead.
I didn't receive an order confirmation email. What should I do? ▾
Please check your spam or junk folder first. If you still can't find it, contact us at support@giftswithmilly.com with the email address used during checkout and we'll sort it out for you.
📦 Shipping & Delivery
How long does it take to process my order? ▾
Orders are typically processed within 24 hours. During sales or high-volume periods, processing may take 3–5 business days.
How long does shipping take? ▾
United States: 5–10 business days
International: 7–15 business days
Remote or rural locations may take up to 30 days. Shipping times are estimates and not guaranteed.
International: 7–15 business days
Remote or rural locations may take up to 30 days. Shipping times are estimates and not guaranteed.
Do you ship internationally? ▾
Yes! We ship worldwide. Please note that international customers may be subject to customs duties, import taxes, or tariffs, which are the buyer's responsibility. We are not liable for delays caused by customs processing.
Will I receive a tracking number? ▾
Yes. Once your order ships, you'll receive a tracking number by email. You can also track your order anytime via the Track Your Order page on our website.
My tracking says "Delivered" but I haven't received my package. What do I do? ▾
Please first check around your property, with neighbors, and with household members. For US customers, USPS may occasionally mark a package as delivered a day early — wait one extra business day. If still missing, contact your local post office directly. Unfortunately, we are not responsible for packages confirmed as delivered to the correct address.
Can items in my order arrive separately? ▾
Yes. If your order contains items from different warehouses, they may be shipped separately and arrive at different times. You will receive tracking for each shipment.
🔄 Returns & Refunds
What is your return policy? ▾
We offer a 30-day return policy from the date of delivery. Items must be unused, in original condition, and in original packaging to be eligible for a return.
How do I start a return? ▾
Email us at support@giftswithmilly.com within 30 days of delivery. Once your return is approved, we'll send you instructions on where and how to send your item. Returns sent without prior approval will not be accepted.
Who pays for return shipping? ▾
Return shipping costs are the customer's responsibility. We recommend using a trackable shipping method. Original shipping fees are non-refundable and may be deducted from your refund.
How long does a refund take? ▾
Once your return is received and approved, refunds are issued to your original payment method within up to 30 days. If you haven't received your refund after that, check with your bank or contact us at info@giftswithmilly.com.
My item arrived damaged. What do I do? ▾
We're so sorry! Please email info@giftswithmilly.com with your order number and clear photos of the damaged item. Once verified, we will send you a free replacement at no extra cost.
Do you accept exchanges? ▾
We only replace items that are defective or damaged. If you need an exchange for the same product, please email us at info@giftswithmilly.com with photos and your order details.
🌹 Products
How long do preserved roses last? ▾
Our preserved roses are specially treated to maintain their natural look, color, and softness for over one year — sometimes longer with proper care. No water or maintenance is needed, making them a truly lasting keepsake.
How do I care for preserved flowers? ▾
Keep them away from direct sunlight, moisture, and humidity. Do not water them — they are not fresh flowers. Avoid placing them in bathrooms or near open windows. Simply display and enjoy!
Can I customize or personalize a gift? ▾
Some of our products, like engraved jewelry and name-personalized items, offer customization options. Look for the personalization field on the product page, or contact us at support@giftswithmilly.com before placing your order.
Are your product photos accurate to what I'll receive? ▾
We work hard to ensure product photos accurately represent what you'll receive. Minor variations in color may occur due to screen display settings, but the quality and design will match what is shown.
💬 General
How do I contact customer support? ▾
You can reach us by email at support@giftswithmilly.com or info@giftswithmilly.com. We aim to respond within 24–48 hours on business days.
Is my personal information safe with you? ▾
Absolutely. We take your privacy seriously. Your personal information is handled securely and never sold to third parties. Please review our full Privacy Policy for details.
Do you offer gift wrapping or a gift message? ▾
Our products come in beautiful packaging designed to impress. If you'd like to include a personal message, contact us at support@giftswithmilly.com before placing your order and we'll do our best to accommodate.